Fuel Logic

The playbook

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Fuel Logic · customer follow-up

The playbook


Who needs a follow-up

Waiting on someone

Nothing yet. Requests from customers and batches waiting for a yes will show here once the HubSpot hand-off and the gate are built. No message has been sent to any customer.

FL10 · Keep

Of each month's new inbound sites, how many we keep

A new site is counted in the month of its first invoice. "Back next month" means invoiced again the month after; three and six months count that one later month. A month is not judged until it has ended. The 2027 target is 33 of every 250 still ordering at six months.

ClassNew sitesBack next monthAt three monthsAt six monthsSix-month rate

The list: new sites gone quiet

SiteCustomerWhereFirst deliveryLast deliveryDays quietMonths fueledMargin so farVendor

Auto the system does it   Person a named person does it   Dashed box: waits for a yes   Green box: closed and recorded. The number on the first step is how many accounts are in the play today.

CustomerWhereFillsLast fillDays quietLifetime marginLast 12 moUsual vendor

No text leaves until the gate is opened

All three locks must be open for a text to send. Today all three are shut, and this version of the app has no way to send a text, an email or anything else. It only reads.

Only Tommy and Eliot will be able to open a lock, one play at a time, with a daily cap.